Accelerate telecom service delivery without OSS/BSS replacement
CxOrchestrator automates order, service, and resource workflows across brownfield and hybrid telecom networks using TM Forum Open APIs
Trusted by telecom operators and integration partners
Service provisioning time reduced by up to
99%
From 8h to 1 minute
P1 incidents caused by human error reduced by
100%
From 50% to 0%
New service launch time reduced by up to
94%
From 1 year to 1 sprint
Key operational challenges CxO addresses
Legacy OSS stacks, fragmented workflows and multi-vendor infrastructure slow service delivery, increase operational costs, and make automation difficult to scale. CxO was built specifically to solve these challenges in brownfield telecom environments.
Manual provisioning delays service activation
Service orders still require manual decomposition across OSS/BSS systems, delaying activations, increasing fallout risk and operational overhead.
Inaccurate inventory leads to provisioning failures
Stale or inconsistent inventory data causes provisioning failures, capacity planning errors and resource conflicts.
Network changes and software upgrades are risky to validate in production
Operators often lack a safe environment to simulate changes, validate configurations and assess network impact before deployment.
Configuration drift causes outages and SLA breaches
Differences between intended and actual network state often remain undetected until they result in outages, SLA breaches or failed audits.
Fragmented IT landscapes outpace manual operations
Network and business growth are increasing operational complexity faster than teams can manage manually, causing more errors and delays.
Vendor lock-in limits operational agility
Closed integrations and proprietary tooling make it difficult to onboard new vendors, introduce new technologies or adapt operational workflows.
From discovery to deployment - automated
CxOrchestrator synchronizes business systems, inventory and network resources in real time across brownfield and hybrid telecom and enterprise environments.
Service orders are automatically decomposed into executable workflows, allocating resources, applying network configurations and validating activations throughout multi-vendor infrastructure.
The platform maintains a consistent operational view across service, resource and network domains throughout the entire lifecycle, from design and activation to assurance and change management.
All while integrating with existing OSS/BSS systems using TM Forum Open APIs.
TM Forum gold certified
CxOrchestrator holds TM Forum Gold certification in General, COM, SOM and ROM domains, ensuring full compliance with industry standards for telecom systems interoperability while protecting long-term technology investments.
The platform enables operators to modernize incrementally without disruptive rip-and-replace transformation programs.
TMF688
TMF673
TMF674
TMF675
CxOrchestrator is TM Forum certified, ensuring seamless integration, scalability, and a vendor-neutral foundation for digital transformation.
Codaxy TM Forum profile
From order to execution
One unified flow
CxOrchestrator is modular by design. Operators can deploy only the modules and capabilities they need, integrate the platform with existing systems, and expand it as operational requirements evolve.
General module
The General module is mandatory in every deployment, as it forms the shared foundation of CxOrchestrator. It provides common services, administrative portals, and operational context that allow SOM, ROM, and other modules to operate as a unified platform.
Commercial order management (COM)
Manages the full commercial order lifecycle from product catalog and quoting through to order processing and product inventory. COM captures and validates customer requests, translating commercial intent into downstream service orders while maintaining billing, SLA and contract alignment via TM Forum Open APIs.
Service order management (SOM)
Orchestrates the full service lifecycle from order intake and decomposition through to activation and assurance. SOM maintains real-time service alignment between business systems and the network, improving fulfilment speed and reducing delivery errors.
Resource order management (ROM)
Manages physical and logical network resources across their full lifecycle. ROM automates resource discovery, allocation and configuration while continuously synchronizing inventory with live network state, eliminating ghost services, reducing MTTR and improving operational accuracy.
CxController
Provides centralized configuration, monitoring and troubleshooting across routers, switches and other network elements in multi-vendor environments. For operators with an existing element manager, CxO integrates directly with it.
AI Assistant
CxO includes an AI assistant for catalog and inventory operations. It generates executable workflows from natural language requests. All actions are human-approved, auditable and TM Forum compliant, reducing operational tasks from hours to minutes.
Automation across
critical telecom operations
Service lifecycle automation
Orchestrate the full service lifecycle from order capture through activation, modification, assurance and issue resolution.
CxOrchestrator decomposes services into executable tasks and coordinates fulfillment across OSS/BSS, inventory and domain systems in access, transport and core networks, reducing fallout and accelerating delivery.
Built to deliver
measurable business outcomes
Reduce service provisioning from days to hours- Eliminate provisioning errors with real-time synchronization
- Reduce change risk, outages and SLA exposure
- Lower operational costs through workflow automation
- Scale operations without linear headcount growth
- Accelerate new service launches from weeks to days
- Modernize telecom operations without disruptive replacement
- Onboard new vendors and technologies faster